At Jacob’s Properties, we are committed to providing excellent service and value all feedback regarding our performance. We take every complaint from a client or customer (the Complainant) seriously and will assess each matter to determine whether to accept the complaint, either wholly or partly, or to reject it.
We request that all complaints be submitted in writing. To do so, please download and complete our Complaints Register Form and return it to us via one of the following methods:
Email: director@jacobsrealestate.com.au
Post: 7 Fryar Court, Landsborough QLD 4550
Acknowledgement and Response
Acknowledgement: Upon receiving your complaint, we will acknowledge receipt within 24 hours.
Response: A written response to your complaint will be provided within seven (7) days of receipt or at a later date agreed upon with the Complainant.
Resolution
If your complaint is accepted, we will outline the steps required to resolve the matter. Restitution, if applicable, will be arranged within seven (7) days of our written response or at an alternative time agreed upon with you.
If your complaint is not accepted, either in part or in full, we will provide you with a detailed explanation of the reasons for our decision, including information about your rights and remedies as a consumer under the relevant legislation.
Compliance with the Code of Conduct
Our agency adheres to the Codes of Conduct outlined under the Property Occupations Act 2014, ensuring compliance with industry standards. These include:
Real Estate Agency Practice Code of Conduct
Resident Letting Agency Practice Code of Conduct
Auctioneering Practice Code of Conduct
Property Developer Practice Code of Conduct
For more information, or to access a copy of the relevant Code of Conduct, please visit www.legislation.qld.gov.au.
If you have any concerns or wish to provide feedback, please don’t hesitate to contact us. Your satisfaction is our priority.